Privacy Policy

1. Introduction

In the following, we provide information about the collection of personal data when using:

our website (https://qdrant.tech)
our Cloud Panel (https://cloud.qdrant.io/)
Qdrant’s social media profiles.

Personal data is any data that can be related to a specific natural person, such as their name or IP address.

1.1. Contact details

The controller within the meaning of Art. 4 para. 7 EU General Data Protection Regulation (GDPR) is Qdrant Solutions GmbH, Chausseestraße 86, 10115 Berlin, Germany, email: info@qdrant.com. We are legally represented by André Zayarni.

Our data protection officer can be reached via heyData GmbH, Schützenstraße 5, 10117 Berlin, www.heydata.eu, E-Mail: datenschutz@heydata.eu.

1.2. Scope of data processing, processing purposes and legal bases

We detail the scope of data processing, processing purposes and legal bases below. In principle, the following come into consideration as the legal basis for data processing:

Art. 6 para. 1 s. 1 lit. a GDPR serves as our legal basis for processing operations for which we obtain consent.
Art. 6 para. 1 s. 1 lit. b GDPR is the legal basis insofar as the processing of personal data is necessary for the performance of a contract, e.g. if a site visitor purchases a product from us or we perform a service for him. This legal basis also applies to processing that is necessary for pre-contractual measures, such as in the case of inquiries about our products or services.
Art. 6 para. 1 s. 1 lit. c GDPR applies if we fulfill a legal obligation by processing personal data, as may be the case, for example, in tax law.
Art. 6 para. 1 s. 1 lit. f GDPR serves as the legal basis when we can rely on legitimate interests to process personal data, e.g. for cookies that are necessary for the technical operation of our website.

1.3. Data processing outside the EEA

Insofar as we transfer data to service providers or other third parties outside the EEA, the security of the data during the transfer is guaranteed by adequacy decisions of the EU Commission, insofar as they exist (e.g. for Great Britain, Canada and Israel) (Art. 45 para. 3 GDPR).

In the case of data transfer to service providers in the USA, the legal basis for the data transfer is an adequacy decision of the EU Commission if the service provider has also certified itself under the EU US Data Privacy Framework.

In other cases (e.g. if no adequacy decision exists), the legal basis for the data transfer are usually, i.e. unless we indicate otherwise, standard contractual clauses. These are a set of rules adopted by the EU Commission and are part of the contract with the respective third party. According to Art. 46 para. 2 lit. b GDPR, they ensure the security of the data transfer. Many of the providers have given contractual guarantees that go beyond the standard contractual clauses to protect the data. These include, for example, guarantees regarding the encryption of data or regarding an obligation on the part of the third party to notify data subjects if law enforcement agencies wish to access the respective data.

1.4. Storage duration

Unless expressly stated in this privacy policy, the data stored by us will be deleted as soon as they are no longer required for their intended purpose and no legal obligations to retain data conflict with the deletion. If the data are not deleted because they are required for other and legally permissible purposes, their processing is restricted, i.e. the data are blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax law reasons.

1.5. Rights of data subjects

Data subjects have the following rights against us with regard to their personal data:

Right of access,
Right to correction or deletion,
Right to limit processing,
Right to object to the processing,
Right to data transferability,
Right to revoke a given consent at any time.

Data subjects also have the right to complain to a data protection supervisory authority about the processing of their personal data. Contact details of the data protection supervisory authorities are available at https://www.bfdi.bund.de/EN/Service/Anschriften/Laender/Laender-node.html.

1.6. Obligation to provide data

Within the scope of the business or other relationship, customers, prospective customers or third parties need to provide us with personal data that is necessary for the establishment, execution and termination of a business or other relationship or that we are legally obliged to collect. Without this data, we will generally have to refuse to conclude the contract or to provide a service or will no longer be able to perform an existing contract or other relationship.

Mandatory data are marked as such.

1.7. No automatic decision making in individual cases

As a matter of principle, we do not use a fully automated decision-making process in accordance with article 22 GDPR to establish and implement the business or other relationship. Should we use these procedures in individual cases, we will inform of this separately if this is required by law.

1.8. Making contact

When contacting us, e.g. by e-mail or telephone, the data provided to us (e.g. names and e-mail addresses) will be stored by us in order to answer questions. The legal basis for the processing is our legitimate interest (Art. 6 para. 1 s. 1 lit. f GDPR) to answer inquiries directed to us. We delete the data accruing in this context after the storage is no longer necessary or restrict the processing if there are legal retention obligations.

1.9. Customer surveys

From time to time, we conduct customer surveys to get to know our customers and their wishes better. In doing so, we collect the data requested in each case. It is our legitimate interest to get to know our customers and their wishes better, so that the legal basis for the associated data processing is Art. 6 para. 1 s. 1 lit f GDPR. We delete the data accruing in this context after the storage is no longer necessary, or restrict the processing if there are legal retention obligations.

1.10. Educational Resources

Occasionally, we offer educational resources via our website or in other ways, for example, in the form of webinars, livestreams, as well as downloadable content such as ebooks and white papers. We process the data requested in these cases in order to perform the webinar or delivery of the requested resources. Afterwards, we delete the data accruing in this context after the storage is no longer necessary or restrict the processing if there are legal retention obligations. It is our legitimate interest to offer educational resources to attract customers or to interact with our existing customers. The legal basis for data processing is Art. 6 para. 1 s. 1 lit. f GDPR.

We also offer materials to download. In each of the cases, we process the data requested in order to assess results of the survey, provide access to the webinar or livestream, or provide the guide to download.

If a consent is asked, then the legal basis for the processing is Art. 6 para. 1 s. 1 lit. a GDPR. The processing is based on consent. Data subjects may revoke their consent at any time by contacting us, for example, using the contact details provided in our privacy policy. The revocation does not affect the lawfulness of the processing until the revocation.

We reserve the right to inform customers who have already used services from us or purchased goods from time to time by e-mail or other means about our offers, if they have not objected to this. The legal basis for this data processing is Art. 6 para. 1 s. 1 lit. f GDPR. Our legitimate interest is to conduct direct advertising (recital 47 GDPR). Customers can object to the use of their e-mail address for advertising purposes at any time without incurring additional costs, for example via the link at the end of each e-mail or by sending an e-mail to our above-mentioned e-mail address.

Interested parties have the option to subscribe to a free newsletter. We process the data provided during registration exclusively for sending the newsletter. Subscription takes place by selecting the corresponding field on our website, by ticking the corresponding field in a paper document or by another clear action, whereby interested parties declare their consent to the processing of their data, so that the legal basis is Art. 6 para. p. 1 lit. a GDPR. Consent can be revoked at any time, e.g. by clicking the corresponding link in the newsletter or notifying our e-mail address given above. The processing of the data until revocation remains lawful even in the event of revocation.

Based on the consent of the recipients (Art. 6 para. 1 s. 1 lit. a GDPR), we also measure the opening and click-through rate of our newsletters to understand what is relevant for our audience.

We send newsletters with the tool HubSpot of the provider HubSpot, Inc., 25 1st Street Cambridge, MA 0214, USA. The provider processes content, usage, meta/communication data and contact data in the process in the EU. Further information is available in the provider’s privacy policy at https://legal.hubspot.com/privacy-policy.

We send product information, including upcoming maintenance windows, downtime notifications, product alerts such as if a cluster’s payment failed or is running out of resources, with the tool Mailjet of the provider Mailjet GmbH, Friedrichstraße 68, 10117 Berlin. The provider processes content, usage, meta/communication data and contact data in the process in the EU. Further information is available in the provider’s privacy policy at https://www.mailjet.com/privacy-policy/.

We send product information, including upcoming maintenance windows, downtime notifications, product alerts such as if a cluster’s payment failed or is running out of resources, with the tool HubSpot of the provider HubSpot, Inc., 25 1st Street Cambridge, MA 0214, USA. The provider processes content, usage, meta/communication data and contact data in the process in the EU. Further information is available in the provider’s privacy policy at https://legal.hubspot.com/privacy-policy.

3. Data processing on our website

3.1. Notice for website visitors from Germany

Our website stores information in the terminal equipment of website visitors (e.g. cookies) or accesses information that is already stored in the terminal equipment (e.g. IP addresses). What information this is in detail can be found in the following sections.

This storage and access is based on the following provisions:

Insofar as this storage or access is absolutely necessary for us to provide the service of our website expressly requested by website visitors (e.g., to carry out a chatbot used by the website visitor or to ensure the IT security of our website), it is carried out on the basis of Section 25 para. 2 no. 2 of the German Telecommunications Digital Services Data Protection Act (Telekommunikation-Digitale-Dienste-Datenschutzgesetz, “TDDDG”).
Otherwise, this storage or access takes place on the basis of the website visitor’s consent (Section 25 para. 1 TDDDG).

The subsequent data processing is carried out in accordance with the following sections and on the basis of the provisions of the GDPR.

3.2. Informative use of our website

During the informative use of the website, i.e. when site visitors do not separately transmit information to us, we collect the personal data that the browser transmits to our server in order to ensure the stability and security of our website. This is our legitimate interest, so that the legal basis is Art. 6 para. 1 s. 1 lit. f GDPR.

These data are:

IP address
Date and time of the request
Time zone difference to Greenwich Mean Time (GMT)
Content of the request (specific page)
Access status/HTTP status code
Amount of data transferred in each case
Website from which the request comes
Browser
Operating system and its interface
Language and version of the browser software.

This data is also stored in log files. They are deleted when their storage is no longer necessary, at the latest after 14 days.

3.3. Web hosting and provision of the website

Our website is hosted by Netlify. The provider is Netlify, Inc., 44 Montgomery Street, Suite 300, San Francisco, California 94104, USA. In doing so, the provider processes the personal data transmitted via the website, e.g. content, usage, meta/communication data or contact data in the USA. Further information can be found in the provider’s privacy policy at https://www.netlify.com/privacy/.

It is our legitimate interest to provide a website, so the legal basis of the described data processing is Art. 6 para. 1 s. 1 lit. f GDPR.

The legal basis of the transfer to a country outside the EEA are standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses (Art. 46 para. 2 lit. c GDPR) adopted by the EU Commission in accordance with the examination procedure under Art. 93 para. 2 of the GDPR, which we have agreed to with the provider.

We use the content delivery network Netlify for our website. The provider is Netlify, Inc., 44 Montgomery Street, Suite 300, San Francisco, California 94104, USA. The provider thereby processes the personal data transmitted via the website, e.g. content, usage, meta/communication data or contact data in the USA. Further information can be found in the provider’s privacy policy at https://www.netlify.com/privacy/.

We have a legitimate interest in using sufficient storage and delivery capacity to ensure optimal data throughput even during large peak loads. Therefore, the legal basis of the described data processing is Art. 6 para. 1 s. 1 lit. f GDPR.

Legal basis of the transfer to a country outside the EEA are standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses (Art. 46 para. 2 lit. c GDPR) adopted by the EU Commission in accordance with the examination procedure under Art. 93 para. 2 of the GDPR, which we have agreed to with the provider.

3.4. Contact form

When contacting us via the contact forms on our website, we store the data requested there and the content of the message.
The legal basis for the processing is our legitimate interest in answering inquiries directed to us. The legal basis for the processing is therefore Art. 6 para. 1 s. 1 lit. f GDPR.
We delete the data accruing in this context after the storage is no longer necessary or restrict the processing if there are legal retention obligations.

3.5. Vacant positions

We publish positions that are vacant in our company on our website, on pages linked to the website or on third-party websites.

The processing of the data provided as part of the application is carried out for the purpose of implementing the application process. Insofar as this is necessary for our decision to establish an employment relationship, the legal basis is Art. 88 para. GDPR in conjunction with Sec. 26 para. 1 of the German Data Protection Act (Bundesdatenschutzgesetz). We have marked the data required to carry out the application process accordingly or refer to them. If applicants do not provide this data, we cannot process the application.
Further data is voluntary and not required for an application. If applicants provide further information, the basis is their consent (Art. 6 para. 1 s. 1 lit. a GDPR).

We ask applicants to refrain from providing information on political opinions, religious beliefs and similarly sensitive data in their CV and cover letter. They are not required for an application. If applicants nevertheless provide such information, we cannot prevent their processing as part of the processing of the resume or cover letter. Their processing is then also based on the consent of the applicants (Art. 9 para. 2 lit. a GDPR).

Finally, we process the applicants’ data for further application procedures if they have given us their consent to do so. In this case, the legal basis is Art. 6 para. 1 s. 1 lit. a GDPR.

We pass on the applicants’ data to the responsible employees in the HR department, to our data processors in the area of recruiting and to the employees otherwise involved in the application process.

If we enter into an employment relationship with the applicant following the application process, we delete the data only after the employment relationship has ended. Otherwise, we delete the data no later than six months after rejecting an applicant.

If applicants have given us their consent to use their data for further application procedures as well, we will not delete their data until one year after receiving the application.

3.6. Customer account

Site visitors can open a customer account on our website. We process the data requested in this context based on the consent of the site visitor. Legal basis for the processing is Art. 6 para. 1 s. 1 lit. a GDPR.

The consent may be revoked at any time by contacting us, for example, using the contact details provided in our privacy policy. The revocation does not affect the lawfulness of the processing until the revocation. If the consent is revoked we will delete the data insofar as we are not obliged or have a right to retain it further.

3.7. Single-sign on

Users can log in to our website using one or more single sign-on methods. In doing so, they use the login data already created for a provider. The prerequisite is that the user is already registered with the respective provider. When a user logs in using a single sign-on procedure, we receive information from the provider that the user is logged in to the provider and the provider receives information that the user is using the single sign-on procedure on our website. Depending on the user’s settings in his account on the provider’s site, additional information may be provided to us by the provider. The legal basis for this processing is Art. 6 para. 1 sentence 1 lit. f GDPR. We have a legitimate interest in providing users with a simple log-in option. At the same time, the interests of the users are safeguarded, as use is only voluntary.

Providers of the offered method(s) are:

Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland (privacy policy: https://policies.google.com/privacy)
GitHub B.V., Vijzelstraat 68-72, 1017 HL Amsterdam, Netherlands

3.8. Offer of services

We offer services via our website. In doing so, we process the following data as part of the ordering process:

First and last name
E-mail address

The processing of the data is carried out for the performance of the contract concluded with the respective site visitor (Art. 6 para. 1 s. 1 lit. b GDPR).

3.9. Payment processors

For the processing of payments, we use payment processors who are themselves data controllers within the meaning of Art. 4 No. 7 GDPR. Insofar as they receive data and payment data entered by us in the ordering process, we thereby fulfill the contract concluded with our customers (Art. 6 para. 1 s. 1 lit. b GDPR).

These payment processors are:

Stripe Payments Europe, Ltd., Ireland

3.10. Third parties

3.8.11. HubSpot

We use HubSpot to manage leads, for landing pages, marketing automations, forms on the website, and for analytics. The provider is HubSpot, Inc., 25 1st Street Cambridge, MA 0214, USA. The provider processes usage data (e.g. web pages visited, interest in content, access times), content data (e.g. entries in online forms), and meta/communication data (e.g. device information, IP addresses) in the EU.

The legal basis for the processing is Art. 6 para. 1 s. 1 lit. f GDPR. We have a legitimate interest in managing data in a simple and inexpensive way.

The data will be deleted when the purpose for which it was collected no longer applies and there is no obligation to retain it. Further information is available in the provider’s privacy policy at https://legal.hubspot.com/de/privacy-policy.

3.10.2. Segment

We use Segment for analytics. The provider is Segment.io, Inc., 100 California Street Suite 700 San Francisco, CA 94111, USA. The provider processes usage data (e.g. web pages visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the USA.

The legal basis for the processing is Art. 6 para. 1 s. 1 lit. a GDPR. The processing is based on consent. Data subjects may revoke their consent at any time by contacting us, for example, using the contact details provided in our privacy policy. The revocation does not affect the lawfulness of the processing until the revocation.

The legal basis for the transfer to a country outside the EEA are standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses (Art. 46 para. 2 lit. c GDPR) adopted by the EU Commission in accordance with the examination procedure under Art. 93 para. 2 of the GDPR, which we have agreed to with the provider.

We delete the data when the purpose for which it was collected no longer applies. Further information is available in the provider’s privacy policy at https://segment.com/legal/privacy/.

3.10.3. heyData

We have integrated a data protection seal on our website. The provider is heyData GmbH, Schützenstraße 5, 10117 Berlin, Germany. The provider processes meta/communication data (e.g. IP addresses) in the EU.

The legal basis of the processing is Art. 6 para. 1 s. 1 lit. f GDPR. We have a legitimate interest in providing website visitors with confirmation of our data privacy compliance. At the same time, the provider has a legitimate interest in ensuring that only customers with existing contracts use its seals, which is why a mere image copy of the certificate is not a viable alternative as confirmation.

As the data is masked after collection, there is no possibility to identify website visitors. Further information is available in the privacy policy of the provider at https://heydata.eu/en/privacy-policy.

3.7.15. Google Analytics

We use Google Analytics for analytics. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Dublin, Ireland. The provider processes usage data (e.g. web pages visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the USA.

3.11.6. Google Tag Manager

We use Google Tag Manager for analytics and for advertisement. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The provider processes usage data (e.g. web pages visited, interest in content, access times) in the USA.

The legal basis for the transfer to a country outside the EEA are adequacy decision. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed because the EU Commission has decided as part of an adequacy decision in accordance with Art. 45 para. 3 GDPR that the third country ensures an adequate level of protection.

We delete the data when the purpose for which it was collected no longer applies. Further information is available in the provider’s privacy policy at https://policies.google.com/privacy?hl=en-US.

2.11.5. Mixpanel

We use Mixpanel for analytics. The provider is Mixpanel, Inc., One Front Street, Floor 28, San Francisco, CA 94111, USA. The provider processes contact data (e.g. e-mail addresses, telephone numbers), meta/communication data (e.g. device information, IP addresses), and master data (e.g. names, addresses) in the USA.

2.11.6. OneTrust

We use OneTrust to manage consents. The provider is OneTrust Technology Limited, Atlanta, GA, 1200 Abernathy Rd NE, Building 600, Atlanta, GA 30328, USA. The provider processes meta/communication data (e.g. device information, IP addresses) in the USA.

The legal basis for the processing is Art. 6 para. 1 s. 1 lit. f GDPR. We have a legitimate interest in managing the consent of website visitors to cookies in a simple manner.

The transfer of personal data to a country outside the EEA takes place on the legal basis standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses (Art. 46 para. 2 lit. c GDPR) adopted by the EU Commission in accordance with the examination procedure under Art. 93 para. 2 of the GDPR, which we have agreed to with the provider.

4. Data processing on our Cloud Panel

4.1. Processing of data by means of log files

When the Qdrant Cloud Service is called up, so-called log files are stored on the basis of Art. 6 para. 1 letter f) of the GDPR, in which certain access data are stored. The thereby stored data set contains the following data:

the IP address,
the date,
the time,
which file was accessed,
the status,
the request that your browser has made to the server,
the amount of data transferred,
the Internet page from which you came to the requested page (referrer URL), as well as
the product and version information of the browser used, your operating system, and the country from which the request was made.
Customer ID, Region
Account created/deleted
Cluster status (created/deleted/amount of cluster)
Cloud provider (AWS, GCP, Azure, private)
Authentication type
Payment information ID
RAM (booked amount and its changes, paid or free)
Deployment type (hybrid cloud, managed cloud, etc.)

The temporary storage of this data is technically necessary in order to be able trace back errors and security incidents. IP addresses are generally only stored for a maximum of 90 days and then deleted.

Our legitimate interest in the further processing of your data is outlined below: We continue to store the log files in anonymized form after deletion of the IP address. We can use this data for statistical evaluations, e.g. to find out on which days and at which times the Qdrant Cloud Service is particularly popular and how much data volume is generated on the Qdrant Cloud Service. In addition, the log files may enable us to detect errors, e.g. faulty links or program errors. Thus, we can use the logfiles for the further development of the Qdrant Cloud Service.

We reserve the right to use log files before deleting the IP address to identify you in the event that certain facts give rise to the suspicion that users are using the Qdrant Cloud Service and/or individual services in violation of the law or the Cloud Service Agreement. In the event of such suspicion, IP addresses may have to be stored longer than usual or forwarded to investigating authorities. However, we will immediately delete the IP addresses as soon as they are no longer needed or further investigations appear futile.

4.2. Registration for and use of the Qdrant Cloud Service

To use the Qdrant Cloud Service, your registration is required. The legal basis for the processing of your data is Art. 6 para. 1 letter b) of the GDPR, insofar as we require your data for the establishment and implementation of the contract for the use of the Qdrant Cloud Service. In the context of registration and profile creation, we process data as follows:

4.2.1. Registration

Registration only requires you to provide an email address.

After you input your email address to log in, you will receive an email with an authorization code.

For registration, you can also use your login data from Github or Google, provided you have an active account with these services. By means of this so-called single sign-on procedure, we want to make it easier for you to register and log in to the Qdrant Cloud Service. Because in this way you do not have to remember any further access and login data for your use of the Qdrant Cloud Service. If you use a single sign-on procedure, we receive the information from the relevant provider that you have released for transmission. The legal basis for processing by us is your express consent pursuant to Art. 6 para. 1 letter a) of the GDPR. This information may be, in particular, your name, your e-mail address, the user ID with the provider concerned and, if applicable, a profile picture.

We would like to point out that, in accordance with the data protection conditions and terms of use of the providers, there may also be a transfer of further data when consent is given if this has been marked as “public” in your privacy settings or otherwise approved by you for transfer for the purposes of the single sign-on procedure. However, of the data transmitted to us, we only process the data that is necessary for registration and login to the Qdrant Cloud Service (Art. 6 para. 1 letter b) of the GDPR); we delete any further data transmitted to us immediately upon receipt.

For the purpose and scope of data transmission in the context of the use of single sign-on procedures and the further processing and use of your data by the providers, as well as your rights in this regard and setting options for protecting your privacy, please refer to the data protection notices of the providers concerned:

Google: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; https://policies.google.com/privacy
Github: Github B.V., Prins Bernhardplein 200, Amsterdam, 1097JB, The Netherlands: https://docs.github.com/en/site-policy/privacy-policies/github-privacy-statement

To further secure the registration process and to offer the single sign-on procedure, we also use the “Auth0” service of the provider Auth0, Inc., 10800 NE 8th Street, Suite 600, Bellevue, WA 98004, U.S.A (“Auth0”). Auth0 and its subcontractors act for us as processors (Art. 28 of the GDPR) and process data solely for the purposes specified by us. In some cases, data may be transferred to and processed in countries outside the EU or the European Economic Area for this purpose (“Third Countries”). We have entered into an agreement with Auth0 which contains the standard contractual clauses pursuant to the EU Commission’s Implementing Decision (EU) 2021/914 of 04.06.2021. Auth0 has also taken supplementary security measures, in particular implemented comprehensive encryption mechanisms, to ensure an adequate level of data protection even when processing your data in the U.S., and Auth0 has committed itself to the principles established under the EU-US Data Privacy Framework. The EU-US Data Privacy Framework has been acknowledged by the EU Commission as an adequate data transfer mechanism with respect to data transfers from the EU to the United States (Art. 45 of the GDPR).

4.2.2. Use of the Qdrant Cloud Service

Upon registration or receipt of an invitation e-mail, you may, at your sole discretion, create a user account to access and use the Qdrant Cloud Service. Using the Qdrant Cloud Service requires adherence to the terms and conditions of the agreement concluded between us and our customer. As set out therein in further detail, your account is a personal account, and only you are allowed to use the Qdrant Cloud Service under your user account. Thus, we will process your personal data that (a) you submit in the course of the registration or account creation procedure, and (b) we collect or generate in connection with your use of the Qdrant Cloud Service (including without limitation, any information related to your computer, server, or laptop that is part of your company’s systems or network and that accesses, is managed or tracked by, or is registered to access, the Qdrant Cloud Service. We will process such personal data for the purposes of entering and maintaining a contractual relationship with our customer (Art. 6 para. 1 letter b of the GDPR), surveilling your compliance with and enforcing the agreement, ensuring system availability, IT and data security, all these purposes and processing activities serving and being required for our legitimate interest to run and constantly improve the Qdrant Cloud Service for the benefit of our customers, yourself as a user and ourselves (Art. 6 para. 1 letter f of the GDPR).

Please note, however, that we will not use for our own business purposes any data (including your personal data), information or material you provide, submit or upload to the Qdrant Cloud Service unless: (a) to support our customer’s and your use of the Qdrant Cloud Service and prevent or address service or technical problems; (b) in order to create aggregated data in accordance with our agreement with our customer; or (c) as our customer expressly permits in writing. In this respect, we have entered into an agreement in accordance with Art. 28 of the GDPR with our customer. Inasmuch as this data processing agreement allows us to create aggregated data, your personal data will by anonymized such that it does not include any identifying information of, or reasonably permit the identification of, our customer or any individual (including yourself).

4.2.3. Storage Periods

If you, upon registration or receipt of an invitation email, decide to use and subscribe to the Qdrant Cloud Service, we will process your personal data as described above and store such personal data for as long as it is required for the respective purposes. However, we shall delete your personal data upon termination or expiry of the agreement between us and our customer at the latest. This does not apply, and we will be under no obligation to delete your personal data if and inasmuch as we are under a statutory retention obligation, in which case we will delete your personal data as soon as such obligation has expired.

4.3. Payment

The use of the Qdrant Cloud Service may be subject to a fee. For billing purposes, we may use data from contact persons within the company. This data, along with other billing information, is also transmitted to our service provider Stripe, Inc., 510 Townsend Street, San Francisco, CA 94103 USA (“Stripe”). Stripe is represented in the EU by Stripe Payments Europe, Ltd., The One Building, 1 Lower Grand Canal Street, Dublin, D02 HD59 Ireland (Art. 27 GDPR), but nonetheless also processes data in the U.S.A. We have entered into an agreement with Stripe that includes the standard contractual clauses pursuant to the EU Commission’s Implementing Decision (EU) 2021/914 of 04 June 2021. Stripe has also taken supplementary security measures to ensure an adequate level of data protection when processing your data in the U.S., and Stripe has committed itself to the principles established under the EU-US Data Privacy Framework. The EU-US Data Privacy Framework has been acknowledged by the EU Commission as an adequate data transfer mechanism with respect to data transfers from the EU to the United States (Art. 45 of the GDPR).

4.4. Links to other websites

Our Qdrant Cloud Service may contain links to websites of other providers. We point out that this information on data protection applies exclusively to the websites and other offers of Qdrant. When accessing the websites of other providers, please check the data protection information stored there. We have no influence on and cannot control that such other providers comply with the applicable data protection provisions at all times and in full.

4.5. Categories of recipients of data; data transfers to a third country

We have commissioned various service providers who process data of the users of the Qdrant Cloud Service on our behalf. These include, for example, cloud providers for software that we use, or email service providers, but also our host provider on whose servers the Qdrant Cloud Service is operated. As a matter of principle, we carefully select all service providers and oblige them to maintain the protection of personal data. Data is not transferred to third countries unless expressly described otherwise herein.

4.6. Encryption

If you enter data on the Qdrant Cloud Service, this data is transmitted via the Internet using SSL encryption. We secure our Qdrant Cloud Service and other systems in an appropriate manner (Art. 24, 32 of the GDPR) by technical and organizational measures against loss, destruction, access, modification, or distribution of your data by unauthorized persons.

4.7. Your rights

4.7.1. Rights as a data subject

Pursuant to Art. 15 of the GDPR, you have the right to request information free of charge about the personal data that has been stored about you. In accordance with Art. 16, 17, and 18 of the GDPR, you also have the right to correct incorrect data and to restrict the processing or deletion of your personal data. All these rights exist in each case under the legal conditions or to the extent provided by law.

You are also entitled, under the conditions set out in Art. 20 of the GDPR, to receive the personal data relating to you that has been stored in a structured, common, and machine-readable format and to transmit this data to another person responsible or to have it transmitted by us.

4.7.2. In particular: Your right to object

In addition, pursuant to Art. 21 para. 1 of the GDPR, you have the right to object to the processing of personal data concerning you which is carried out on the basis of Art. 6 para. 1 letter f) of the GDPR, including profiling, on grounds relating to your particular situation. We will comply with this objection insofar as the legal requirements for its assertion are met.

If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your data for such marketing, including profiling, insofar as it is related to such direct marketing, in accordance with Art. 21 para. 2 of the GDPR. In such a case, we will no longer use your personal data for the purposes of direct marketing.

4.7.3. Contact address for exercising your rights

Please address any requests regarding your personal data to the contact details provided at the beginning of this privacy policy.

4.7.4. Right of appeal to the supervisory authority

You also have the right to lodge a complaint with a data protection supervisory authority about our processing of personal data.

4.8. Duration of storage and routine deletion

Unless otherwise expressly stated in this Privacy Policy, we process and store personal data only for the period of time necessary to achieve the purpose of the processing or as soon as provided for by laws or regulations to which we are subject.

If the purpose of storage no longer applies or if a legally prescribed storage period expires, the personal data will be routinely restricted in its processing or deleted in accordance with the statutory provisions.

We are represented in social media networks in order to present our organization and our services there. The operators of these networks regularly process their users’ data for advertising purposes. Among other things, they create user profiles from their online behavior, which are used, for example, to show advertising on the pages of the networks and elsewhere on the Internet that corresponds to the interests of the users. To this end, the operators of the networks store information on user behavior in cookies on the users’ computers. Furthermore, it cannot be ruled out that the operators merge this information with other data. Users can obtain further information and instructions on how to object to processing by the site operators in the data protection declarations of the respective operators listed below. It is also possible that the operators or their servers are located in non-EU countries, so that they process data there. This may result in risks for users, e.g. because it is more difficult to enforce their rights or because government agencies access the data.

If users of the networks contact us via our profiles, we process the data provided to us in order to respond to the inquiries. This is our legitimate interest, so that the legal basis is Art. 6 para. 1 s. 1 lit. f GDPR.

5.1. YouTube

We maintain a profile on YouTube. The operator is Google Ireland Limited Gordon House, Barrow Street Dublin 4. Ireland. The privacy policy is available here: https://policies.google.com/privacy?hl=de.

5.2. X (formerly Twitter)

We maintain a profile on X. The operator is Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. The privacy policy is available here: https://twitter.com/de/privacy. One way to object to data processing is via the settings for advertisements: https://twitter.com/personalization.

5.3. LinkedIn

We maintain a profile on LinkedIn. The operator is LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. The privacy policy is available here: https://www.linkedin.com/legal/privacy-policy.
One way to object to data processing is via the settings for advertisements: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

5.4. Facebook

We maintain a profile on Facebook. The operator is Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The privacy policy is available here: https://www.facebook.com/policy.php. A possibility to object to data processing arises via settings for advertisements: https://www.facebook.com/settings?tab=ads.
We are joint controllers for processing the data of visitors to our profile on the basis of an agreement within the meaning of Art. 26 GDPR with Facebook. Facebook explains exactly what data is processed at https://www.facebook.com/legal/terms/information_about_page_insights_data. Data subjects can exercise their rights both against us and against Facebook. However, according to our agreement with Facebook, we are obliged to forward requests to Facebook. Data subjects will therefore receive a faster response if they contact Facebook directly.

6. Changes to this privacy policy

We reserve the right to change this privacy policy with effect for the future. A current version is always available here.

7. Questions and comments

If you have any questions or comments regarding this privacy policy, please feel free to contact us using the contact information provided above.